CALL CENTERWhen Your Employee Benefit Guidance Is On the Line
PEC's licensed counselor-assisted call center services have made us the industry leader for educating, enrolling and serving individuals on behalf of their employer.
Contact PEC to find out more about our call center solutions.
- Creates a personalized experience for each employee.
- Provides efficient, high-touch enrollment.
- Allows for segmenting and prioritizing of employee population.
- Ideal for enrolling executives, field employees and new hires.
- Monitors and records all inbound/outbound calls for quality assurance.
- Catalogues and tracks all call interactions, enabling real-time reporting.
- Delivers consistent, scripted employer messaging, incorporating Health Care Reform information and notifications.
- Archives all recorded calls.
- Provides complete flexibility:
- Unrestricted size and scale
- No geographic restrictions
- All time zones are represented
- Offers outbound automated message delivery.
- Multi-lingual capabilities.
- New hire engagement process
- Annual enrollment
- Ongoing benefit services for employees during plan year